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Human Centered On-Call Practices

Event: CascadiaJS 2020

Speaker: Najla Elmachtoub

Tags: [devops, mental health]

In a "move fast and break things!" world, what happens when the things we’re breaking are our people and teams? In this talk, we’ll walk through a real example of my team’s on-call process, where alarm and burnout became the norm in the midst of revenue-driven deadlines. We’ll discuss how taking a human-centered and data-driven approach to resolve this process debt resulted in a happier team and more robust software, and how this framework can be applied more generally.

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